Cancellation Policy

Order Cancellation Before Shipment

Customers may request cancellation of their order at any time before the order has been shipped from our warehouse.

To ensure timely processing, cancellation requests should be submitted as soon as possible after placing the order. Once a cancellation request is received, our team will verify the order status and confirm whether the order is still eligible for cancellation.

Orders Already Shipped

Once an order has been dispatched and handed over to our courier partner, it cannot be cancelled.

Customers are advised to carefully review all order details — including product selection, shipping address, contact information, and payment method — before completing their purchase. RARUS Jewels is unable to stop, intercept, or recall shipments that have already been dispatched.

Prepaid Orders — Cancellation & Refund

For prepaid orders cancelled before shipment:

• A full refund of the amount paid will be issued
• Refunds will be initiated after cancellation approval
• Refunds will be credited to the original payment method used during checkout
• Depending on your bank or payment provider, it may take approximately 5–7 business days for the amount to reflect

Cash on Delivery (COD) Orders

To reduce fraudulent orders and Return-to-Origin (RTO) shipments, RARUS Jewels may require a small advance payment for COD orders.

For COD orders cancelled before shipment:

• Any advance payment received will be refunded after cancellation approval
• The refund will be processed to the original payment source
• Refund timelines may vary depending on the payment gateway or financial institution

Order Modifications

Customers who wish to modify an order, including changes to product selection, quantity, shipping address, or contact information, should contact our customer support team immediately after placing the order.

Modification requests can only be accommodated before the order has been processed or shipped. While we will make reasonable efforts to assist, modifications cannot be guaranteed once order processing has begun.

Cancellation by RARUS Jewels

RARUS Jewels reserves the right to cancel any order at its sole discretion under circumstances including:

• Product unavailability or inventory discrepancies
• Pricing, technical, or listing errors
• Suspected fraudulent or unauthorized transactions
• Incomplete, inaccurate, or unverifiable customer information
• Operational, logistical, or courier-related limitations
• Situations beyond our reasonable control

If an order is cancelled by RARUS Jewels after payment has been received, the customer will be notified and a full refund will be processed.

Refund Processing Timeline

Approved refunds are generally initiated within 2–5 business days after cancellation approval. The actual time required for the refunded amount to appear in your account depends on your payment provider, bank, or financial institution.