Shipping Policy
Shipping Charges
RARUS Jewels offers free shipping on all prepaid orders across India โ no minimum order value required.
For Cash on Delivery (COD) orders, a small advance payment may be collected at the time of ordering. This advance is not an additional charge โ it is adjusted against your total order value and you pay only the remaining balance at delivery.
Order Processing & Dispatch
Orders are processed on business days (Monday to Saturday, excluding public holidays).
Orders placed on Sundays or public holidays will be processed on the next available business day.
๐ During peak seasons, sale events, or festivals, processing and delivery times may be slightly extended. We appreciate your patience.
Courier Partners
We ship through a network of trusted, pan-India courier services. The courier is assigned based on your location and serviceability for the fastest possible delivery.
Order Tracking
Once your order is dispatched, you will receive your tracking details through:
- ๐ฑ SMS to your registered mobile number
- ๐ฌ WhatsApp message with tracking link
- ๐ง Email with order dispatch confirmation and tracking number
You can use the tracking number to monitor your shipment on the courier's website. If you haven't received tracking details within 48 hours of placing your order, please contact our support team.
Changing Your Delivery Address
If you need to change your delivery address, contact us immediately after placing your order. Address changes can only be accommodated before the order has been dispatched.
Once an order is handed over to our courier partner, we are unable to modify the delivery address. Please double-check your shipping details before completing your purchase.
Delivery Coverage
RARUS Jewels currently ships within India only. International shipping is not available at this time.
- We ship to all major cities, towns, and most PIN codes across India
- Delivery to remote or rural areas may take slightly longer
- Serviceability to certain PIN codes may depend on courier partner coverage
GST & Pricing
All product prices displayed on RARUS Jewels are inclusive of applicable Goods and Services Tax (GST). There are no hidden taxes or additional charges on your order (beyond the COD advance, which is adjusted against your total).
Damaged or Tampered Packages
If your shipment arrives visibly damaged, tampered with, or in a compromised condition:
- Do not accept the package โ refuse delivery on the spot
- Record a video of the damaged package before or during refusal
- Contact us within 48 hours with photos/videos and your Order ID
Lost or Undelivered Shipments
If your order shows as delivered but you have not received it, or if it appears lost in transit:
- Contact our support team immediately with your Order ID and tracking number
- We will raise an investigation with the courier partner
- Upon confirmation of loss by the courier, we will offer a replacement or full refund
๐ Investigations with courier partners typically take 3โ7 business days. We'll keep you updated throughout the process.
Cancellation Before Dispatch
Orders can be cancelled only before they have been dispatched. Once a shipment is handed to the courier, cancellation is not possible.
For cancellation requests, please contact us immediately at care@rarusjewels.com or WhatsApp +91-9081652523. For full details, refer to our Cancellation Policy.