Frequently Asked Questions

RARUS Jewels is a premium imitation jewellery brand that offers beautifully crafted pieces inspired by traditional and contemporary designs. Our jewellery is made using high-quality base metals, alloys, and embellishments — delivering the look and feel of fine jewellery at accessible prices.

No. RARUS Jewels sells imitation (fashion) jewellery — it is not made of real gold, silver, or other precious metals. Our pieces are crafted to look elegant and are designed to complement your style without the cost of fine jewellery. Product descriptions on each listing provide material details.

RARUS Jewels is an online-only store. We currently ship across India and do not operate any physical retail outlets. All orders are placed and managed through our website at rarusjewels.com.

Ordering from RARUS Jewels is simple:

• Browse our collections or use the search bar to find a product
• Select your preferred piece and click Add to Cart
• Review your cart and proceed to Checkout
• Enter your shipping details and choose a payment method
• Confirm your order — you'll receive an email confirmation shortly after

Order modifications (including changes to product, quantity, or shipping address) can only be accommodated before the order has been processed or shipped. Please contact our support team immediately at care@rarusjewels.com or WhatsApp us at +91-9081652523 if you need to make changes.

Yes — you can cancel your order before it has been shipped. Once dispatched, cancellations are not possible. To request a cancellation, contact us immediately via email or WhatsApp with your Order ID.

We accept a wide range of payment options:

• UPI (Google Pay, PhonePe, Paytm, and more)
• Credit & Debit Cards (Visa, Mastercard, RuPay, etc.)
• Net Banking
• Digital Wallets
• Cash on Delivery (COD) — a small advance may be required

Yes. All payments are processed through secure, PCI-compliant third-party payment gateways. We do not store your card or banking details on our servers. Your payment information is encrypted and protected at all times.

To reduce Return-to-Origin (RTO) shipments, we collect a small advance for COD orders. This advance is not an additional charge — it is adjusted against your total order amount at the time of delivery. If your COD order is cancelled before dispatch, the advance is fully refunded.

Yes. GST-compliant invoices are provided with all eligible orders. To request an invoice or update your GSTIN, contact us at care@rarusjewels.com with your Order ID.

Yes! We offer free shipping on all prepaid orders across India. No minimum order value is required for free shipping on prepaid purchases.

Orders are typically processed within 24–48 hours (Monday to Saturday) and dispatched within 1–2 business days. Delivery across India usually takes 2–7 business days depending on your location.

We ship through trusted courier partners including Delhivery, Blue Dart, and India Post. The courier is assigned based on your location and delivery route for the fastest service.

Once your order is dispatched, you will receive tracking details via SMS, WhatsApp, and email. You can use the tracking number provided to monitor your shipment on the courier's website.

Currently, RARUS Jewels ships within India only. International shipping is not available at this time. We hope to expand our delivery coverage in the future.

We accept returns within 2 days of delivery for items that are damaged, defective, or incorrect. Change of mind, color variation, or size preference are not accepted as return reasons.

Yes — this is mandatory. A continuous, unedited unboxing video from the moment of opening the package is required for all return or damage claims. Without this video, we are unable to process your claim. This helps us verify the condition of the product at the time of delivery and protect you from courier-related damage.

Approved refunds are initiated within 2–5 business days after claim approval. The amount is credited to your original payment method. Banks and payment providers may take an additional 5–7 business days to reflect the amount in your account.

We make every effort to represent our products accurately through photos and descriptions. However, slight color variations may occur due to differences in screen displays, lighting conditions, and photography settings. These variations are not considered defects and are not eligible for returns.

To keep your jewellery looking its best:

• Keep away from water, perfume, and sweat
• Put it on last and remove it first
• Store in the original box or a dry pouch, away from other pieces
• Clean gently with a soft, dry microfiber cloth

After receiving your order, you can leave a review directly on the product page on our website. Your honest feedback helps other customers make informed decisions and helps us improve our products and service.

We take all feedback seriously. Please write to us at care@rarusjewels.com or reach out on WhatsApp at +91-9081652523. Our team will acknowledge your message within 24 hours on business days and work to resolve any issues promptly.